All our products are made to order and cancellations must be submitted via email to [email protected] within 24 hours of each order placement. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that has already been placed in production or shipped, 20% restocking fees will apply.
Your satisfaction is guaranteed 100% at TandBhomeoutdoor.com. We will accept returns of new, unused items in the original packaging within 30 days of the delivery for a refund. If there was an error on our part, we will pay for the shipping costs. If you are unsatisfied with a product, shipping and handling fees both ways will be deducted from the refund. For returns over $3000 a 20% restocking fee will apply. Please visit the ContactUs page or call us to initiate the return process.
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via phone or the Contact Us page with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will send customers free replacement parts for the damaged goods with no additional shipping costs.